Customer Service

 

Ordering Information & Terms

Your online order will have an order confirmation number that will be used as the reference number on your actual invoice. Invoices are sent to online customers via email.   Your shipment will include a packing slip that shows what was shipped. The Invoice number on the packing slip is the same as the actual Invoice number.  Prices and discounts are subject to change without notice. 

 

Discount Policy

Discounts are given on a quote by quote basis.  To request a discount for a bulk order please send a quote request via email to support@bilingualdictionaries.com including the quantites and items you are intersted in.  If you have a online discount code you may redeem it when checking out on your online order.

 

Shipping Policy

Shipping is 10% of order total with a $6.95 minimum.  Hawaii, Alaska and Canada are 15% shipping with a $9.95 minimum.  All shipping is UPS Ground unless otherwise specified or requested.  Expedited shipping is extra and available only by phone orders with pre-payment.  If you would like a quote for Next Day, 2nd Day or 3 Day shipping please contact us by phone or email to request a quote.

 

Return Policy

Returns must be authorized within 45 days of original invoice date.  Contact customer service before any return; a call tag or return authorization will be required for credit to be issued. Please contact us by phone (951-296-2445) or via email (support@bilingualdictionaries.com) with your invoice number and order information.

Returnable Items:

•Items that arrived damaged or mis-shipped may be returned to us.

•Items that are still in new condition and authorized for return within the 45 days return period.

•Any items that are written on or stamped by any person or institution may not be returned regardless of condition.


Purchase Orders

When placing a purchase order please include:

•Quantity, Item Code # and Title of each item ordered

•Bill to address

•Shipping address, contact name and phone number

•PO number

•Credit card number, expiration date, billing address and name on card if you are pre-paying

•Authorizing Signature

Email (support@bilingualdictionaries.com), Fax (951-296-9911) or Mail (PO Box 1154, Murrieta, CA 92564) your purchase orders to Bilingual Dictionaries, Inc.

Your shipment will include a packing slip that shows what was shipped. Invoices are mailed separately to your billing address provided on your purchase orders.  Your shipped order will have a separate invoice number.  Prices and discounts are subject to change without notice. 

 

Things to Know:

•Shipping costs are 10% or order total with a $6.95 minimum.

•Allow 7-10 business days to receive your order.  If you need expedited shipping, please call Customer Service BEFORE placing the order. Shipping is extra for all expedited orders.

•Bilingual Dictionaries, Inc. does not fax back confirmation of orders.  For order confirmation please request and provide email address on purchase order.

•Orders are entered and transmitted to our warehouse within 2 business days of receipt.

•Once an order is shipped, it is not possible to change or cancel that order.

•Customers are responsible for providing correct Item Code numbers; double-check your numbers.

 

Corporate Information

Hours of Operation:

Our Customer Service Department is open Monday – Friday; 8:30 am - 3:30 pm PST.  For questions or comments please send an email to support@bilingualdictionaries.com.

Phone Numbers:

Tel: 951-296-2445
Fax: 951-296-9911

Payments and all other remittance to:

Bilingual Dictionaries, Inc.
PO Box 1154
Murrieta, CA 92564